Leads to certification
Certification / Management
Diploma in Hospitality Management
The eHotelier Diploma in Hospitality Management delivers the skills and knowledge required for you to succeed as a professional in a Management role.
The Diploma in Hospitality Management is an eHotelier Professional Development Program, aligning applied skills courses and on-the-job experience to your chosen career path. Courses consist of the core hospitality management competencies and four elective topics covering essential skills, general knowledge and associated soft skills.
The Diploma requires completing a case study located in this course.
Curriculum content
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Are you responsible for managing customer service in your organisation? If so, this course is perfect for you! In this course, you'll learn how to develop, monitor and adjust customer service practices to ensure quality service provision. You'll also develop the skills and knowledge required to consult with colleagues and customers and manage customer service delivery. This course is perfect for senior managers who operate independently and have responsibility for others. It applies to any small, medium or large organisation in the tourism, travel, hospitality or event industries. So if you want to improve your customer service management skills, this course is definitely for you! Enrol today and start making a difference in your organisation.
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Are you looking for a course to teach you how to recruit, select and induct new staff members into your company? If so, this is the course for you! This course describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs. The course applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff and operational and senior managers. It applies to all tourism, travel, hospitality and event sectors. So if you want to learn how to effectively recruit, select and induct new staff members into your company, this is the course for you!
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You can be successful in any meeting if you know how to manage it. This course will teach all the skills and knowledge required for chairing meetings and overseeing preparation processes like preparing minutes or drafting reports. The course applies to individuals in various work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals responsible for conducting and chairing meetings in the workplace.
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A professional presentation is important for hoteliers as it is crucial in effectively conveying information, influencing and motivating audiences, making informed decisions, and promoting the hotel's products or services. As a hotelier, you often need to deliver presentations to various stakeholders, including guests, colleagues, and potential business partners. A well-prepared and confidently delivered presentation can create a positive impression, build trust, and contribute to the success of the hotel business. Learning Outcomes: Prepare a Presentation Plan and document presentation approach and intended outcomes. Choose presentation strategies, format and delivery methods that match the characteristics of the target audience, location, resources and personnel needed. Select presentation aids, materials and techniques that suit the format and purpose of the presentation and will enhance the audience's understanding of key concepts and central ideas. Brief others involved in the presentation on their roles/responsibilities within the presentation. Select techniques to evaluate presentation effectiveness. Deliver a presentation Explain and discuss desired outcomes of the presentation with the target audience. Use presentation aids, materials, and examples to help the target audience understand key concepts and central ideas. Monitor non-verbal and verbal communication of participants to promote the attainment of presentation outcomes. Use persuasive communication techniques to secure audience interest. Provide opportunities for participants to seek clarification on central ideas and concepts and adjust the presentation to meet participant needs and preferences. Summarise key concepts and ideas at strategic points to facilitate participant understanding. Review the presentation Implement techniques to review the effectiveness of the presentation. Seek and discuss reactions to the presentation from participants or key personnel involved in the presentation. Utilise feedback from the audience or from key personnel involved in the presentation to make changes to the central ideas presented.
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Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes: Establish operational plan Research, analyse and document resource requirements Develop an operational plan in consultation with, and with approval from, relevant stakeholders Develop contingencies for an operational plan Explain the plan to relevant work teams Manage resource acquisition Confirm that employees are recruited and inducted according to the organisation’s human resources management policies, practices and procedures. Confirm that physical resources and services are acquired according to the organisation’s policies, practices and procedures. Identify and incorporate requirements for intellectual property rights and responsibilities related to the acquisition of resources. Monitor and review operational performance. Assess the progress of the operational plan in achieving profit and productivity plans and targets. Identify areas of under-performance, recommend solutions and rectify the situation. Plan and implement relevant processes for ongoing monitoring and confirm that support is provided for individuals and teams. Negotiate recommendations for variations to operational plans and gain approval from designated persons.
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This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.
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Welcome to the course on "Maintaining Regulatory Compliance in the Hotel Industry"! Whether you are a seasoned hotel professional or embarking on a new journey in this dynamic field, this course is designed to equip you with the essential knowledge and skills to navigate the ever-changing landscape of regulatory requirements. In this course, we will delve into the critical importance of staying updated on regulatory requirements and their impact on maintaining compliance, ensuring exceptional service, and safeguarding your hotel's reputation. We'll explore practical methods to enhance organizational communication, share updated regulatory knowledge effectively, and empower every member of your team to contribute to the success of your hotel operations. We encourage you to embrace curiosity, open-mindedness, and a desire to grow both personally and professionally. We are confident that by the end of this course, you will possess the knowledge and skills necessary to maintain regulatory compliance, elevate guest experiences, and contribute to the success and reputation of your hotel. Learning Outcomes: Research information required for legal compliance Identify sources of information for compliance with laws and licensing for business operations. Evaluate areas of business operation and determine the scope of compliance requirements. Access regulatory information relevant to specific business operations. Identify risks, penalties and consequences of non-compliance. Assess and act on the need for specialist legal advice. Develop and communicate policies and procedures for legal compliance Develop and clearly articulate regulatory policies and procedures in a format readily accessible to all personnel. Nominate the roles and responsibilities of personnel for regulatory compliance in policies and procedures. Distribute policies, procedures and legal information to personnel at appropriate times. Organise information updates for personnel to ensure their knowledge of roles and responsibilities for legal compliance. Ensure compliance with legal requirements Communicate with regulatory authorities when planning business operations and submit required documentation. Maintain business and occupational licences and check contractor compliance to avoid risk to the business. Continuously evaluate business operations for non-compliance and implement modifications. Maintain personal and organisational knowledge of regulatory requirements Identify and use a range of opportunities to maintain knowledge of current regulatory requirements. Use organisational communication methods to share updated regulatory knowledge. Continuously review and distribute plans, policies and procedures for compliance with current laws and licensing requirements.
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This course will give you the skills necessary for developing, implementing, and sustaining effective work health safety management practices. It requires an understanding of systems policies and procedures that ensure a safe work environment to succeed. This course will help you understand the systemic approach required for businesses under state and territory workplace health standards. It applies to tourism, hospitality, events management, or any industry with a potential risk of injury through work activities.
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The course teaches you how to maintain a safe workplace by implementing practices tailored to your industry. You will learn about work health and safety training, consultative arrangements between managers in different fields of responsibility, risk assessments on potential hazards at an event site, and the maintenance of records. It is applied to individuals who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
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This course will help you to develop your projects with ease. The course applies to all tourism, travel, hospitality and event sectors. It also includes topics on event planning and execution, product development, research, or initiatives such as introducing new workplace systems or technologies. It applies to senior personnel who operate independently or with limited guidance from others and is responsible for making a range of operational business and project management decisions.
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In today's competitive business landscape, managing finances is more important than ever. As the hotel leader, you play a critical role in ensuring that your hotel operates within budget, maximizes profits, and provides the best possible experience for your guests. This course will equip you with the tools and knowledge to prepare and monitor budgets effectively, evaluate financial performance, and make data-driven decisions. By the end of this course, you will have the confidence and expertise to achieve long-term success and overcome financial challenges. Learning Outcomes: Prepare budget information - Determine and confirm the scope and nature of required budgets. - Identify, access and interpret data and data sources required for budget preparation. - Analyse internal and external factors for potential impact on the budget. - Provide opportunities for colleagues to contribute to the budget planning process. Prepare budget - Draft budget based on analysis of all available information. - Estimate income and expenditure and support with valid, reliable and relevant information. - Reflect organisational objectives within draft budget. - Assess and present options and recommendations in a clear format. - Circulate draft budget to colleagues and managers for input. Finalise budget - Negotiate budget according to organisational policies and procedures. - Agree on and incorporate modifications. - Complete the final budget in a clear format within designated timelines. - Inform colleagues of final budget decisions and application within the relevant work areas, including reporting and financial management responsibilities. Monitor and review budget - Regularly review budget to assess actual performance against estimated performance and prepare accurate financial reports. - Incorporate all financial commitments into budget and budget reports. - Investigate and take appropriate action on significant deviations. - Analyse changes in internal and external environment and make necessary adjustments. - Collect and record relevant information to assist in future budget preparation.
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This course will teach you how to successfully manage physical assets for your company, including maintaining an inventory of each item, and making sure they're in good condition. You'll also learn about acquiring new ones when needed. It applies to senior managers who operate with significant autonomy and are responsible for making various strategic management decisions. The course applies to all tourism, travel, hospitality and event sectors.
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The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.