Leads to certification
Certification / Management
Diploma in Hospitality Management
The eHotelier Diploma in Hospitality Management delivers the skills and knowledge required for you to succeed as a professional in a Management role.
The Diploma in Hospitality Management is an eHotelier Professional Development Program, aligning applied skills courses and on-the-job experience to your chosen career path. Courses consist of the core hospitality management competencies and four elective topics covering essential skills, general knowledge and associated soft skills.
The Diploma requires completing a case study located in this course.
Curriculum content
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Effective budget management is essential for controlling costs, maximising profits, and supporting business success. This course will help you develop the skills to prepare, manage, and review budgets with confidence. Learning Outcomes Prepare Budget Information Identify budget requirements and relevant financial data. Analyse factors that may impact the budget. Involve team members in the planning process. Prepare Budgets Develop budgets based on available information. Estimate income and expenses. Align budgets with organisational goals. Present recommendations and seek feedback. Finalise Budgets Review, negotiate, and update budget proposals. Complete and communicate final budgets. Clarify budget responsibilities across teams. Monitor and Review Budgets Track actual performance against budget targets. Prepare and review financial reports. Investigate variances and make adjustments. Use budget results to improve future planning. By the end of this course, you'll be able to create, manage, and monitor budgets that support strong financial performance and informed decision-making.
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Customer service is the most important aspect of the hospitality industry. Managing the service delivery is therefore very important to any successful operation. The Manage Quality Customer Service course covers: Market and customer research Service and quality standards Customer service monitoring Feedback collection and analysis 1. Develop quality customer service practices. Obtain information on customer needs, expectations and satisfaction levels using both formal and informal research. Provide opportunities for customers and colleagues to provide feedback on products and services. Review changes in internal and external environments and integrate findings into planning for quality service. Provide opportunities for staff to participate in the development of customer service practices. Develop policies and procedures for quality service provision. 2. Manage the delivery of quality service. Communicate policies, procedures and expectations to colleagues. Make policies readily available to customers. Monitor customer service in the workplace to ensure standards are met. Initiate internal or external staff training to enhance customer service. Take responsibility for service outcomes and dispute resolution. 3. Monitor and Adjust Customer Service. Assess the effectiveness of customer service practices. Identify and evaluate systematic customer service problems. Adjust policies and procedures to improve service quality. Develop, document and communicate new approaches to all those involved in service delivery.
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This course provides the skills and knowledge to recruit, select, and onboard the right people for your organisation, helping build engaged and high-performing teams. What You'll Learn Identify Recruitment Needs Determine staffing requirements and selection criteria. Collaborate with colleagues to plan recruitment. Recruit and Select Candidates Manage job advertising and applications. Assess candidates and conduct interviews. Select suitable team members and make employment offers. Plan and Deliver Induction Prepare effective induction programs. Provide essential workplace information. Coordinate onboarding with relevant departments. By the end of this course, you'll be able to confidently manage recruitment and induction processes, helping new employees integrate successfully and contribute to organisational success.
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In many situations it is important to gain input from a number of people. When planning and managing a meeting it is important to be able to organise yourself correctly and ensure the meeting is carried out correctly. What you will learn: Styles and types of meetings Developing meeting agendas Formal meeting procedures How to conduct and control a meeting
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Strong presentation skills help hoteliers communicate effectively, influence audiences, promote services, and build trust with guests, colleagues, and business partners. Learning Outcomes Prepare a Presentation Plan presentation objectives and outcomes. Select suitable formats, delivery methods, and presentation aids. Brief team members on their roles. Identify ways to evaluate presentation effectiveness. Deliver a Presentation Communicate key messages clearly and confidently. Use visual aids and examples to support understanding. Engage the audience and encourage participation. Respond to audience needs and questions. Summarise key points effectively. Review a Presentation Evaluate presentation effectiveness. Gather feedback from participants and stakeholders. Use feedback to improve future presentations.
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Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes: Establish operational plan Research, Analyse and document resource requirements Negotiate recommendations for variations to operational plans and gain approval
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This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes.
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This course provides the knowledge and skills needed to maintain legal and regulatory compliance in hotel operations, helping protect your business, guests, and reputation. Learning Outcomes Research Compliance Requirements Identify relevant laws, regulations, and licensing requirements. Understand compliance risks, penalties, and when to seek legal advice. Develop and Communicate Compliance Procedures Create and share clear compliance policies and procedures. Define staff responsibilities and provide regulatory updates. Ensure Legal Compliance Maintain licences and required documentation. Monitor operations and address compliance issues promptly. Maintain Compliance Knowledge Stay up to date with regulatory changes. Share compliance information across the organisation. Regularly review and update policies and procedures. By the end of this course, you'll be able to support legal compliance, manage regulatory requirements, and contribute to the successful operation of your hotel.
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Establishing and maintaining a work health and safety system requires you to develop, implement and sustain effective, professional and contemporary work health and safety management practices, including systems, policies and procedures to ensure a safe workplace. What you will learn: Establish and maintain a framework for health, safety and security Establish and maintain consultative arrangements for the management of health, safety and security Establish and maintain practices for hazard identification and assessment, and risk control.
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Establish and Conduct Business Relationships A Hospitality business needs to establish relationships with customers, suppliers, service providers, wholesalers and other businesses. This course covers: Building business relationships Negotiation skills Representing your business Contracts and agreements
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Organisational and project management skills are essential for people involved in event management. What you will learn: How to source information relevant to the project Project planning procedures Project management techniques and theories How to administer and monitor the project to ensure it is carried out effectively
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Hospitality businesses often have large amounts of money invested in equipment, facilities, furniture and other assets. It is therefore essential to look after the investment and to plan for future investments. What you will learn: Types of assets in a business Strategies for maintenance, repair and purchase of assets Environmentally sustainable asset management Asset management systems Financial implications of assets
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The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.